
Each ornament is individually wrapped in protective material and secured in a padded box to prevent breakage in transit. If anything arrives damaged, contact us for a replacement or refund.
Yes, laser engraving allows custom text such as names, dates, or short messages. Provide your details at checkout and we engrave them directly into the glass.
They are made in a Polish glassworks with hand-crafted glass and precise laser engraving, so each piece is individually finished rather than machine-stamped in bulk. This gives cleaner detail and a unique, personalized result.
Wipe gently with a soft, dry or slightly damp cloth; avoid abrasive cleaners and harsh chemicals. Store wrapped in tissue in a padded box to protect them between seasons.
The engraving is cut into the glass itself, so it will not fade, peel, or rub off over time. As with any glass ornament, handle carefully to avoid dropping or knocking.
Standard sets can be returned within the statutory 14-day period under EU consumer law. Personalized or custom-engraved items are typically excluded from returns unless they arrive damaged or faulty.