
The 3D configurator lets you design your own glass ornament online by choosing shape, color, and decorations, then previewing the result in real time from every angle before ordering. Each configured ornament is then hand-made and hand-painted in our Polish glassworks.
Yes, you can customize elements such as shape, color, and painted details directly in the 3D preview. Because every piece is crafted and painted by hand, small natural variations from the on-screen design are normal and part of a handmade product.
Each ornament is packed in protective materials designed for fragile glass to survive transport safely. We ship as handmade glassware, so packaging prioritizes cushioning and secure fixing inside the box.
Each configured ornament is individually hand-made and hand-painted in our Polish glassworks, so it is unique rather than machine-stamped. This means slight differences between pieces are expected and reflect genuine craftsmanship.
Wipe gently with a soft, dry or slightly damp cloth and avoid harsh chemicals or abrasive materials that could damage the paint. Store carefully in a padded box to protect the delicate glass and painted surface.
Personalized and made-to-order items are generally excluded from standard return rights under EU consumer law, since they are produced to your individual specification. If a product arrives damaged or faulty, contact us and we will resolve it.